Digital Learning & Employee Development Program Coordinator
Job description
4/20/2023 5:00 PM Pacific
DESCRIPTION
BENEFITS
Please see instructions on how to apply in the Selection Process section of this bulletin as this position cannot be applied for online.
The Position:
Do you have passion for helping others learn and achieve their professional goals? Do you love working with a high-performing, dedicated team? Do you enjoy a balance of autonomous and self-directed work combined with structured assignments? You could be a good fit for the Digital Learning & Employee Development Program Coordinator opportunity open now in the People & Organization Development (POD) team.
The primary area of focus for this position will be to develop and administer a Citywide digital learning program to help develop a thriving, skilled, and educated workforce capable of tackling the City’s challenges and opportunities of tomorrow. It is expected that this position will positively affect recruitment and retention by maximizing learning and development opportunities, ensuring equitable access to learning programs, and implementing process improvements. The position will also oversee the performance management process for managerial employees, aligning managerial performance and outcomes with the City’s Strategic Plan priorities. This position will report to the POD Program Manager; it will not have direct reports upon appointment but may have supervisory responsibilities in the future. This will be a hybrid remote/in-person position with the primary on-site work location being at 1200 Third Avenue, San Diego, CA 92101.
The ideal candidate will have a deep passion for learning and guiding others in their learning journeys with a demonstrated background in creating, implementing, managing, and evaluating training programs. The ideal candidate will bring energy and eagerness to their work and have strong project management skills with the ability to multi-task and manage competing deadlines. They will be a strong communicator, with exceptional writing and presentation skills. They will be a collaborative team player who assesses and implements process improvements.
There's no such thing as a "perfect" candidate. The City is looking for exceptional people who want to make a positive impact through their work, will serve their community proudly, and be excited to come to work every day. Education and experience studies have shown that people are less likely to apply for jobs unless they believe they can perform every task listed in the job description. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications and we encourage you to apply if you are interested.
Key Areas of Responsibility:
- Create and implement a strategy to maximize employee learning opportunities and engagement with digital learning including:
- Work with departments to assess certification needs and opportunities in relation to available certification prep courses.
- Create common career pathways to give employees clear understanding of the skills and certifications needed to progress in the organization and prepare for positions of the future.
- Create learning collections and targeted learning programs for non-office employees that includes using mobile phones/devices.
- Merge and link digital learning courses with existing citywide training and development programs and curricula.
- Create regular reporting on Citywide and department-specific employee learning trend data.
- Maximize the unclassified employee performance evaluation program by aligning employee goal setting and performance evaluations with the City’s Strategic Plan.
- Coordinate mandatory, compliance-related learning initiatives.
- Coordinate and continuously improve existing supervisory and managerial- level training and development programs.
- Administer the City’s learning management system.
- Use a data-driven approach to inform, create, and implement targeted training and development programs to enhance organization effectiveness for specific employee groups or departments.
- Create a training community and network within the City through information sharing, standardized policy guidance on training programs and training best practices.
- Bachelor’s Degree in Education, Industrial/Organizational Psychology, Sociology, Organizational Studies, Public Administration, or a related field; and
- Three (3) years of professional experience in employee learning and development would be a typical way to demonstrate these qualifications.
The ideal candidate will possess the following qualifications:
- Graduate-level degree in a related field.
- Gallup-certified CliftonStrengths coach or other coaching certification.
- Administrator experience using a learning management system (e.g. SAP SuccessFactors).
- Experience in program management or coordination across a large organization (e.g. 1,000+ employees).
- Proven, effective project management and delivery abilities.
The City offers a robust benefits package that includes:
- 1 floating holiday per fiscal year.
- 10 paid holidays.
- A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
- Annual tuition reimbursement.
- Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
- Child Care Annual Leave Exchange.
- City-paid life insurance.
- City-subsidized transit options, including: transit pass, parking pass, and vanpool options.
- Complimentary LinkedIn Learning professional development opportunities.
- Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.).
- Reduced-rate fitness center memberships.
- Up to 24 hours of annual discretionary leave per fiscal year.
The Department:
The Human Resources Department oversees various programs that include: Employee and Labor Relations; People & Organization Development; Integrated Disability Management; People Analytics; Employee Experience; and Citywide Volunteer, Internship and Work Readiness.
Every day, we serve our communities to make San Diego not just a fine city, but a great city. That’s our mission. Our operating principles are Customer Service, Empowerment & Engagement, Equity & Inclusion, and Trust & Transparency. Our vision is “Opportunity in every neighborhood, excellent service for every San Diegan.”
We seek to Foster Regional Prosperity, and are driven by the following outcomes:
- The San Diego region benefits from a thriving, skilled, and educated workforce capable of tackling the challenges and opportunities of tomorrow.
- San Diegans benefit from a passionate, engaged City workforce that provides the highest level of customer service and represents the San Diego community.
- The City provides a clear, unified pathway for career growth and development.
With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.
The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan".
As one of the region’s largest employers, the City of San Diego employs nearly 12,000 highly dedicated employees and has a combined Fiscal Year 2023 operating and capital budget of approximately $5 billion. Additional information about the City of San Diego can be found on the City’s website.
Pre-Employment Requirements and Screening Process:
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information. Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego.
Selection Process:
To be considered for this position, please submit, in either a Pdf or a Word document, the following via email to HumanResources@sandiego.gov: 1) your current resume; 2) a letter of interest, highlighting your relevant work experience and qualifications for this position; and 3) a list of three professional references. Please reference Recruitment Number U2316 in the Subject Line.
Following the closing date, resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.
If you have any questions, please email the City’s Human Resources Department at HumanResources@sandiego.gov.
The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.
1200 3rd Ave., Suite 300, MS 51P
San Diego, California, 92101
(619) 236-6358
Please see instructions on how to apply in the Selection Process section of this bulletin as this position cannot be applied for online.
The Position:
Do you have passion for helping others learn and achieve their professional goals? Do you love working with a high-performing, dedicated team? Do you enjoy a balance of autonomous and self-directed work combined with structured assignments? You could be a good fit for the Digital Learning & Employee Development Program Coordinator opportunity open now in the People & Organization Development (POD) team.
The primary area of focus for this position will be to develop and administer a Citywide digital learning program to help develop a thriving, skilled, and educated workforce capable of tackling the City’s challenges and opportunities of tomorrow. It is expected that this position will positively affect recruitment and retention by maximizing learning and development opportunities, ensuring equitable access to learning programs, and implementing process improvements. The position will also oversee the performance management process for managerial employees, aligning managerial performance and outcomes with the City’s Strategic Plan priorities. This position will report to the POD Program Manager; it will not have direct reports upon appointment but may have supervisory responsibilities in the future. This will be a hybrid remote/in-person position with the primary on-site work location being at 1200 Third Avenue, San Diego, CA 92101.
The ideal candidate will have a deep passion for learning and guiding others in their learning journeys with a demonstrated background in creating, implementing, managing, and evaluating training programs. The ideal candidate will bring energy and eagerness to their work and have strong project management skills with the ability to multi-task and manage competing deadlines. They will be a strong communicator, with exceptional writing and presentation skills. They will be a collaborative team player who assesses and implements process improvements.
There's no such thing as a "perfect" candidate. The City is looking for exceptional people who want to make a positive impact through their work, will serve their community proudly, and be excited to come to work every day. Education and experience studies have shown that people are less likely to apply for jobs unless they believe they can perform every task listed in the job description. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications and we encourage you to apply if you are interested.
Key Areas of Responsibility:
- Create and implement a strategy to maximize employee learning opportunities and engagement with digital learning including:
- Work with departments to assess certification needs and opportunities in relation to available certification prep courses.
- Create common career pathways to give employees clear understanding of the skills and certifications needed to progress in the organization and prepare for positions of the future.
- Create learning collections and targeted learning programs for non-office employees that includes using mobile phones/devices.
- Merge and link digital learning courses with existing citywide training and development programs and curricula.
- Create regular reporting on Citywide and department-specific employee learning trend data.
- Maximize the unclassified employee performance evaluation program by aligning employee goal setting and performance evaluations with the City’s Strategic Plan.
- Coordinate mandatory, compliance-related learning initiatives.
- Coordinate and continuously improve existing supervisory and managerial- level training and development programs.
- Administer the City’s learning management system.
- Use a data-driven approach to inform, create, and implement targeted training and development programs to enhance organization effectiveness for specific employee groups or departments.
- Create a training community and network within the City through information sharing, standardized policy guidance on training programs and training best practices.
- Bachelor’s Degree in Education, Industrial/Organizational Psychology, Sociology, Organizational Studies, Public Administration, or a related field; and
- Three (3) years of professional experience in employee learning and development would be a typical way to demonstrate these qualifications.
The ideal candidate will possess the following qualifications:
- Graduate-level degree in a related field.
- Gallup-certified CliftonStrengths coach or other coaching certification.
- Administrator experience using a learning management system (e.g. SAP SuccessFactors).
- Experience in program management or coordination across a large organization (e.g. 1,000+ employees).
- Proven, effective project management and delivery abilities.
The City offers a robust benefits package that includes:
- 1 floating holiday per fiscal year.
- 10 paid holidays.
- A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
- Annual tuition reimbursement.
- Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
- Child Care Annual Leave Exchange.
- City-paid life insurance.
- City-subsidized transit options, including: transit pass, parking pass, and vanpool options.
- Complimentary LinkedIn Learning professional development opportunities.
- Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.).
- Reduced-rate fitness center memberships.
- Up to 24 hours of annual discretionary leave per fiscal year.
The Department:
The Human Resources Department oversees various programs that include: Employee and Labor Relations; People & Organization Development; Integrated Disability Management; People Analytics; Employee Experience; and Citywide Volunteer, Internship and Work Readiness.
Every day, we serve our communities to make San Diego not just a fine city, but a great city. That’s our mission. Our operating principles are Customer Service, Empowerment & Engagement, Equity & Inclusion, and Trust & Transparency. Our vision is “Opportunity in every neighborhood, excellent service for every San Diegan.”
We seek to Foster Regional Prosperity, and are driven by the following outcomes:
- The San Diego region benefits from a thriving, skilled, and educated workforce capable of tackling the challenges and opportunities of tomorrow.
- San Diegans benefit from a passionate, engaged City workforce that provides the highest level of customer service and represents the San Diego community.
- The City provides a clear, unified pathway for career growth and development.
With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.
The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan".
As one of the region’s largest employers, the City of San Diego employs nearly 12,000 highly dedicated employees and has a combined Fiscal Year 2023 operating and capital budget of approximately $5 billion. Additional information about the City of San Diego can be found on the City’s website.
Pre-Employment Requirements and Screening Process:
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information. Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego.
Selection Process:
To be considered for this position, please submit, in either a Pdf or a Word document, the following via email to HumanResources@sandiego.gov: 1) your current resume; 2) a letter of interest, highlighting your relevant work experience and qualifications for this position; and 3) a list of three professional references. Please reference Recruitment Number U2316 in the Subject Line.
Following the closing date, resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.
If you have any questions, please email the City’s Human Resources Department at HumanResources@sandiego.gov.
The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.
Eligible City employees initially hired or assuming office on or after July 10, 2021, with the exception of Police Recruits participating in the City’s Police Academy, will participate in the City’s Defined Benefit Plan administered by the San Diego City Employees’ Retirement System (SDCERS).
Benefits may change due to employer-employee contract negotiations. To learn more about employee benefits, please check the City's Risk Management Department website or review the Benefits Summary for Unclassified Employees. (Download PDF reader)
1200 3rd Ave., Suite 300, MS 51P
San Diego, California, 92101
(619) 236-6358
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