Job description

Job Role : Desktop Support Technician

Location : Linthicum Heights, MD 21090

Salary : $55,000/Annum + Benefits

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Primary Responsibilities:

· Handle Tier 1,2, And 3 help desk escalations through tickets or phone

· Able to work individually and in team and set priority.

· Follow up on outstanding requests and ensure timely resolution

· Create accounts and configure hardware as part of the onboarding process

· Support audio and video equipment in conference rooms

· Manage and monitor internal assets to ensure accurate inventory records

· Maintain all deployed computers/laptops/printers, repairing & replacing as needed

· Supporting IP phone systems, administering changes as needed

· Take on further duties steadily as you grow into your role with the team and our staff

· Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications

· Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment

· Customize desktop hardware to meet user specifications and site standards.

· Performs work in compliance within specified warranty and security requirements.

· Returns defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory.

· Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.

· Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.

· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Required Skills:

· Good in desktop support handling in Windows, Linux, and MAC environments.

· Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.

· Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.

· Installation and maintenance of Windows and Mac OS.

· Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.

· Installation configuration and troubleshooting of Desktop applications and tools.

· Technical knowledge of Desktop and Laptop hardware.

· Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.

· Manage Files and folder permissions.

· Printer installing and sharing, troubleshooting printer-related problem.

· Configuring and managing different types of scanners.

· Configuring and managing different types of network printers, scanners and peripheral devices.

· Managing Networks Setup – Crimping & Punching

· Manage Video conferencing call through IP & ISDN lines.

· Resolving problems related to LAN connectivity.

· Setting up of Wireless on Laptop and BYOD devices

· Experience in working on IT Service Management Tools like ServiceNow

Desired Skills:

· Route assign tickets to appropriate support group if necessary.

· Identifying and escalating high priority, high severity issues.

· Updating pending tickets with timely, precise and accurate updates

· Following up with end users, if necessary, for closure of pending tickets

· Following up with support groups, if necessary, for closure of pending tickets

Zensar may not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar.

_Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: _https://zensar.com/privacy-notice.

Job Type: Full-time

Salary: $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to commute/relocate:

• Linthicum Heights, MD 21090: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop Support: 4 years (Required)
• Troubleshoot: 4 years (Required)
• Installation: 5 years (Required)

Work Location: One location

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