The Deposit Operations Specialist is a member of the back-office Deposit Operations group which is made up of four support teams: File Maintenance, Quality Control, Transaction, and Customer Care. Team members are often cross-trained and positions can be changed fairly easily between teams.

As part of the Customer Care team, a Deposit Operations Specialist provides exceptional customer service for inbound customer calls that are generally routine and sometimes unique in nature. Also provides assistant internally to calls from staff (e.g., Branch staff) in order to resolve customer issues. Accountable for resolving customer issues and follows up when appropriate.

Responsibilities:

• Answers and provides resolutions to customer calls, both internally and externally, in a timely manner
• Provides exceptional interactions by listening and responding appropriately to customer in a courteous and professional manner.
• Handles all incoming customer calls on the 800 number including but not limited to the following: Inquiry – balance and transaction, Basic IRA questions, iBanking questions and setups, Mobile Banking questions, Debit Card questions, Transfer funds (one-time), Basic Billpay issues, General customer research, IVR issues, & Online banking enrolls (in down time).
• Researches and is able to explain various processes relating to customer account transactions including but not limited to the following: Shazam-Debit Card, ACH, Master I –Pay/Bill Pay, Harland Clark/check orders and tracking, Web-Banking/Enrollment and Sign-on, Overdraft protection, etc.
• Coordinates communication of procedures and back-office related matters through email and the intranet.
• Completes all required training.
• Performs other related duties as required or assigned.

Education and Experience Requirements:

• High School diploma or equivalent
• At least two years of bank operations experience or an equivalent combination of education and work experience

Skill and Knowledge Requirements:

• Strong customer contact skills, including but not limited to: excellent communications skills, professionalism, and poise when responding to a variety of situations
• Aptitude for problem solving, excellent reasoning skills, and the ability to work independently with minimal supervision
• Maintain confidentiality of the Bank’s records and customer transactions
• Detail oriented, accurate, and able to multi-task
• Strong computer skills including experience with Microsoft Office products
• Willingness to be involved and represent Southern Bancorp through civic and community organizations
• Regularly required to sit, to talk, and to hear. Must occasionally stand and walk; reach with hands and arms; stoop, kneel, or crouch. Specific vision abilities required by this job include close and color vision. May be required to lift or move up to 10 pounds occasionally.

The pay range for this position begins at $15.00 per hour. Pay offered is dependent on applicant’s relevant experience. Our comprehensive compensation includes salary, benefits, and an annual bonus