Job description

The Dental Patient Experience Supervisor is dedicated to the Center’s mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay.

The vision of MyCHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our customers. The values of the Center are transparency, empathy, quality, and value.

The Dental Patient Experience Supervisor is responsible for overseeing the functions of front desk representatives and plays a key role in patient experience, patient retention, and the overall schedule to increase dental productivity.

This position requires detailed knowledge all of aspects of dental patient services operations, including patient appointments, registration protocols, billing practices, telephone practices and scheduling guidelines.

This individual aids in setting goals, priorities, and performance standards for patient access functions within patient services including: scheduling, registration, insurance verification, referral to all MyCHN service lines and pharmacy, reinforces and educates patients regarding value and experience of all service-lines.

The position requires the ability to plan and assist Patient Services Specialists, schedule, organize and respond appropriately to a wide variety of subjects and situations. Position will have responsibilities associated with ACO, PCMH and Meaningful Use measures especially those associated with coordination with patient portal, documentation of patient demographics and patient communications.

Supervisory personnel are expected to provide ongoing reviews and performance feedback to staff members in a timely manner. The position is responsible for taking next steps to deescalate concerns beyond subordinate’s capability and to provide direct assistance to individuals and teams when staffing needs demand.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic
• Dental office

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Overtime
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Lake Jackson, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dental office: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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