Role:- Data Center =Hands & Feet

Location:-US – Aurora CO, USA

Description:

Data Center Support personnel, also known as DC Hands and Feet provide needed support to the agreed-upon supported Data Centers. Activities are driven via requests from the various support teams along with normally scheduled activities

Primary Duties:

• 
  Support all requested activities in the Data Center including Server reboot, server install, server deinstall, server movement, cabling, power supply issues, ILO setup, console connections and other general Data Center activities
• Monitor the Service Now queue and work incidents/tasks/requests according to SOPs.
• Provide escorting/oversight for Vendors working in the Data Center
• Provide equipment, appliance and Data Center information to various support teams as needed
• Periodic Walkthroughs to identify hardware issues found in the data center.
• Maintain Data Center inventory list of both racks and equipment.
• Coordinate Data Center shipping and receiving in data centers that do not have a separate team performing that function.
• Attend meetings as required for projects or other needed activities
• Assist with projects as needed
• Support via an on-call basis for after-hours and weekends as needed for P1/MI incidents and scheduled project work
• Support multiple data centers and/or cages as needed
• Provide other Hands and Feet Data Center support as required

Desired Skills:

• 
  Knowledge of Data Center hardware installation, functionality, support, and maintenance
• Knowledge of software needed to perform support functions including MS Office, Service Now, and Communications tools such as Skype and Device 42
• General knowledge of Data Center processes and procedures
• Ability to lift up to 40 pounds (needed for server install/deinstall)
• Knowledge of ITIL best practices and procedures
• Excellent Customer Service skills
• Superior communication skills
• General problem-solving skills related to various Data Center devices and appliances
• Attention to detail

Knowledge and Experience:

An Associate's or Bachelor’s Degree from an accredited college with a major in Computer Science, Information Systems, Business, or other related scientific or technical discipline with one (1) year experience or three (3) years of equivalent experience in a related field.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law