Job description
ALS is proud to be an equal opportunity employer. We are committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued.
The Senior CRM Administrator is responsible for the implementation and administrative support of the Microsoft D365 Customer Relationship Management (CRM) solution including implementing new functionality, troubleshooting issues, maintaining existing features/functionality, managing system upgrades, and providing day-to-day administrative support. The ideal candidate must possess the ability to understand business requirements, processes, and translate these into innovative solutions that are highly usable, scalable, extensible, and sustainable.
Responsibilities:- The Senior Customer Relationship Management (CRM) System Administrator provides senior-level implementation and administrative support for the Enterprise CRM, Microsoft Dynamics 365 (D365) cloud-based solution
- This includes implementing new functionality, troubleshooting critical issues, managing system upgrades, providing day-to-day administrative support, and championing the “Dynamics Culture”
- Provides senior-level implementation and administrative support for the cloud-based, D365 CRM System to ensure highly available system access to team members across the Enterprise
- Coordinates and maintains multiple, cloud based, D365 environments to support development, testing, training, and production
- Identifies, recommends, and implements approved quality and efficiency improvements to D365 CRM processes by collaborating with cross-functional stakeholders; optimizes system functionality and recommends continual enhancements
- Creates custom, enterprise, and departmental dashboards to facilitate reporting and monitoring of D365 CRM usage, activity, Enterprise and/or Organizational initiatives, marketing campaigns, etc
- Responsible for troubleshooting critical system, application, and connectivity issues by collaborating closely with IT infrastructure and various vendors, including Microsoft
- Communicates system downtime and resolution to the Org following standard, internal, communication protocols
- Responsible for software release oversight and testing
- Partners with Internal Communications and Change Management resources; follows standard protocols to communicate system changes, new functionality, etc
- Participate in testing and validating new functionality and documenting results in software tracking tools, such as Jira
- Assists with tracking and consumption of all D365 licenses to ensure adequate number is available to support the Enterprise’s needs
- Provides Help Desk-type support for application-related questions for all system end users
- Acts as primary point of contact for auditors, examiners, and appropriate internal resources responsible for monitoring and auditing access to and usage of D365 CRM system
- Bachelor’s Degree in Information Technology, Marketing, or Business
- Minimum of 3 years hands-on CRM experience with Microsoft’s cloud-based CRM product
- D365 Certification is preferred
- Power Platform Certification is preferred
We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted.
"ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society"
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
Click Here to view the EEO is the Law poster
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.