Are you a hard-working individual with strong communication skills? Promoboxx is on the lookout for a rockstar Customer Support Specialist. Promoboxx is the only retail marketing platform powered by brands, that allows brands to support local retailers with their online marketing efforts. Currently, we’re making waves with brands like Ray-Ban, Husqvarna-Motorcycles, Chevrolet, Trek Bicycles, Carhartt, The North Face, and more!

Job Description:

The Customer Support Specialist role is an entry-level, full-time position on the Promoboxx Customer Services Team. The primary responsibilities include monitoring inbound emails, becoming a product expert in the Promoboxx platform, conducting 1:1 platform training, updating account information, and supporting our Customer Success Managers with customer requests and creating reports.

Responsibilities

• Work with our team supporting some of the best-known consumer brands and their retailers
• Learn the Promoboxx platform and gain hands-on experience with social media marketing
• Monitor our Support inbox and reply to emails using provided templates
• Make outgoing calls to train Retailers 1:1 per request
• Update brand network data using excel spreadsheets
• Answer general questions about the Promoboxx platform and its functionality
• Assist with other necessary projects as needed

How will you know if you are cut out for this role?

• You’re interested in both marketing and technology and have a particular interest in social media
• You’re ambitious and want to join a team and a company that is committed to growing from within
• You’re seeking the opportunity to make an impact, be hands-on and continuously learn
• Possess strong communication skills (both verbal and written)
• Articulate and charismatic on the phone
• Uses patience and empathy when interacting with customers
• Willingness to learn and work at a rapid pace, while implementing time management
• Ability to function as an individual contributor and/or a member of the team

Qualifications:

• 1+ years of experience ideally in a customer-facing capacity
• Bachelor’s Degree preferred
• Strong analytical skills and proficiency with MS Excel
• Verbal Communication, Email Correspondence, Telephone Skills, Attention to Detail, Ability to Scribe, Accuracy, Patience, Motivation, High Energy, Goal Setter, Data Entry, Product Knowledge, Time Management, and Organization.
• Preference for candidates who show commitment to working for Promoboxx long term.

Promoboxx Benefits:

• Competitive base and uncapped motivating variable commission plan, health benefits, stock options, 401K match program
• Remote-friendly
• Unlimited flexible PTO for vacation, as well as sick days when you need them
• An open, fun, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
• Opportunity for career advancement
• Daily exposure to the Executive Management Team
• Employee rewards program and other professional development opportunities.
• Promoboxx swag

About Promoboxx:

Promoboxx is a software platform with supporting services for brands to engage their independent retailers with brand-compliant digital marketing, driving better business outcomes by reaching the right consumers via the trusted channel of brands’ local retailers. With Promoboxx, channel managers and brand marketers can easily organize and engage their retailer networks; build, manage, and optionally fund organic and paid digital campaigns through their local retailers; then report and assess the business outcomes and KPIs.

Brands today make assets available, but lack insights on how or even if retailers use those assets. In contrast, Promoboxx drives additional revenue via rich, brand-compliant retailer marketing activity. Over 100 leading brands including Champion Petfood, The North Face, KIA, Chevrolet, and Trek have used Promoboxx to deliver more than 3 million campaigns across over 27,000 retailers.

Promoboxx is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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