Job description
With over 50 years in the industry, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation serving commercial, retail, residential, and Fortune 100 clients; we have built a strong reputation for technical expertise and service excellence.
We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA.
- Must be highly organized and detail oriented
- Strong problem solving and follow-up skills
- Proficient with 10-key and must be able to type minimum 40 WPM
- Excellent written and verbal communication
- Ability to work independently and be part of a team
Job Responsibilities:
- Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
- Reconcile credit memos and pre-payments against open invoices
- Work cross functionally with internal stakeholders to resolve customer issues in a timely manner
- Maintain accurate customer records in ERP system
- Accountable for achieving monthly retention/collection goals
- Send account statement and dunning letters as required
- Perform additional assignments as directed by the Accounting Manager
Preferred
- Customer Support Experience
Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.
- SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.
Location: 1740 N. Lemon Street, Anaheim, CA 92801
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
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