Customer Support Center Representative
Job description
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Part-Time Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
- Promptly answers all incoming calls in a polite and professional manner.
- Directs calls to the appropriate departments.
- Schedules appointments and reviews appointment details, date, time, location, and clinician.
- Keeps demographic information updated and accurate.
- Communicates PCP change requests or transfer care/location requests.
- Sends late arrival notices and follows cancellation and rescheduling procedures.
- Assists with on-boarding, training, quality assurance and employee engagement.
Qualifications
- Bilingual, Spanish and English.
- High School diploma or GED certificate.
- Computer knowledge.
- Excellent communication skills.
- Excellent customer service skills.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.