Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Customer Support Agent working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional.

The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

Terros Health is hiring a Full-Time Customer Support Agent for our Central Avenue location in Phoenix, AZ.

Full-Time, Employed - 40 hours/week

Location: Central Ave and Thomas Rd., Phoenix, AZ

Monday-Friday, between 7:30 am-5:30pm (schedules may vary)

No Weekends or On-call required

At least 2 years of of call center experience preferred

Bilingual in Spanish is a plus (Additional Language Differential Pay Available)

Duties Include:

• Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
• Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
• Responsible for triage and ensuring all requests for services are completed in a timely manner.
• Perform patientpree-registration including accessing and updating patient information.
• Complete allpree-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
• Perform data entry and appointment confirmation.
• Maintain effective communication with back office staff and providers in all of the health centers as needed.

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
• Gym memberships
• Tuition at GCU and University of Phoenix
• Car rentals
• Bilingual pay differential

• Minimum High school or GED equivalent is required.
• At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred.
• Knowledge in call center production metrics and management.
• Medicare/Medicaid/Insurance experience Is necessary.
• Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills.
• Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
• NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
• Must have a valid Arizona Level 1 Fingerprint Clearance card or able to apply for one within 7 working days of assuming role
• Must pass a TB Test
• Must be in compliance with Terros Health’s policy for COVID-19 vaccination