Our ideal candidate

• Passion for serving as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
• You make deep, meaningful connections with your customers, whether spending time on the phone, creating unique approaches to solving their toughest challenges, or understanding their business inside and out
• You know how to dive into numbers to analyze value and can handle complex negotiations around value
• You are a lifelong learner who continually seeks to improve yourself and the team you work with
• You love technology and want to work with a team on the cutting edge of making e-commerce more sustainable.
• You have a passion for sustainability and want to fight against climate change

In this role you will

• Build and maintain relationships with key stakeholders at brands within your portfolio
• Serve as a proactive, trusted advisor to deeply understand your customers and their needs
• Have concrete examples of unique customer needs that you creatively found a way to fulfill
• Conduct business reviews to track data supported performance, present product roadmap to seek feedback and new product adoption, and ensure customer satisfaction and evangelism with EcoCart
• Monitor merchant health and partner with internal departments to ensure client needs are addressed and fulfilled effectively
• Identify opportunities for expansion within your portfolio, partnering with additional internal teams to gain commitment for expanding revenue for EcoCart
• Achieve quarterly engagement, satisfaction, time to value, and portfolio growth targets
• Drive referrals, testimonials, case studies, and product requests from your portfolio

We are looking for

• 3+ yrs of experience in a customer-facing role responsible for growth targets in customer success, sales, business development, or account management at a B2B SaaS company
• Expertise managing client relationships and accounts for technically complex products and platforms
• Strong analytical skills to monitor, measure, and report on customer performance and analyze trends, issues, and needs within your portfolio
• Cross-functional experience communicating and managing relationships with internal stakeholders.
• Deep curiosity to quickly get up to speed on EcoCarts technology offering, technical aptitude to understand complex technology needs, and ability to communicate the vision for how EcoCart Can drive better performance for customers

Bonus points

• Experience working with the Shopify Platform either as a merchant or a technology provider
• Previous early hire for a Customer Success or similar department within a Startup
• Experience managing a wide range of revenue by customer

• 
  Series A Equity
• Unlimited PTO
• Flexible hours
• Remote-first environment
• Best-of-the-best options for medical, dental, & vision insurance
• 401(k)
• Mental health benefits
• Life insurance
• Periodic days of rest, where the entire company enjoys a day off!
• Proactive, collaborative company culture with a shared vision for climate impact!