Job description

About BoardSpot

BoardSpot is a growing tech startup that believes in the power of social impact. Our board portal is designed to provide nonprofits with the tools they need to govern effectively. We created BoardSpot to empower impact-driven nonprofit organizations to focus on what matters most: achieving their mission and cause. We have a close-knit team and are looking for dynamic, diverse, and energetic talent to join us. Values guide our culture and work. Our values are impact, curiosity, accountability, inclusion, and growth. If you are seeking a fast-paced work environment that provides independence, autonomy, challenges, and growth potential, we want to hear from you!

We are looking for a passionate and driven Customer Success Manager to help guide our customers along their journey to transform the way their Board governs. Our company provides a SaaS platform that helps nonprofits manage their board of directors more efficiently. As our Customer Success Manager, you will be responsible for ensuring our nonprofit clients are successful in setting up their board portal, and getting the most out of using our software.

Responsibilities:

• Build strong relationships with nonprofit customers and act as their primary point of contact
• Provide excellent customer service through timely and effective communication, via email, phone, and chat
• Understand the unique needs of each nonprofit customer, and provide customized solutions to match their unique needs
• Train new customers on our software and provide ongoing support
• Monitor customer usage and proactively reach out to offer support or suggest new features that may benefit them
• Work closely with our sales and product development teams to provide feedback on customer needs and help improve our software
• Develop and maintain customer success metrics and reports to track customer satisfaction and usage
• Create articles and instructional videos to ensure our documentation and training resources are up to date

Qualifications:

• Bachelor's degree
• 3+ years of experience in customer success, account management, or a similar customer-facing role
• Experience working with nonprofits is preferred
• Excellent computer skills (technical or IT background is a plus)
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment

Job Type: Full-time

Pay: $56,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Application Question(s):

• What is your desired salary?
• Cover Letter

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support: 3 years (Required)

Work Location: Remote

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