Job description
Onsite work only: Franklin, Tennessee - Flex Schedule Options Available
We’re looking for a Customer Success Agent who will be responsible for providing world-class customer service via email, phone and live chat for our life-changing products like Ramsey+. Our products are mostly digital and centered around teaching people how to handle money God’s ways, so you’ll need to help resolve issues that range from technical support to coaching people about their money. We’re fast-paced and serious about helping people, but we love to have fun as well!
Ramsey+ is the next evolution of Financial Peace University. We’re here to serve our customers throughout their financial journey—from Baby Step 1 to 7. Our world-class team of developers and designers created a streamlined platform that gives our customers personalized, motivating information that’s relevant to them today. We exist to disrupt the toxic money culture in America and to change the lives of millions of people!
What Winning Looks Like:
- Communicating clearly with our customers across multiple channels (phone, email, and chat)
- Having a product-minded, problem-solving mindset, and providing feedback to Product Managers
- Technical troubleshooting issues with our digital products
- Mental toughness and taking initiative
- Constantly learning, growing, and developing your skillset
Skills Needed to Win:
- The heart of a teacher
- 5 years experience serving customers, solving problems, & helping people in a support role
- Strong written & verbal communication skills
- Passion for our products
- FPU Grad preferred
It’s a calling, and we’re on a mission to change lives. Join the crusade! Apply now.
EOE, including disability/vets
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