Job description

Respond to transportation requests from retail and corporate clients, affiliates, travel agents, and referral networks, accept reservations arriving by email, phone, text or through a central on-line reservation system. Create and maintain reservation records, prepare and send confirmations and promptly process any cancellations and modifications. Monitor Flight arrivals and schedules and dispatch chauffeurs as needed. Must be able to work independently.

Knowledge, Skills and Abilities:

Advanced customer service and communication skills

Great telephone presence

Ability to multi-task, prioritize and work efficiently with critical attention to details

Ability to perform at high-level in fast past work environment

Sensitivity to confidentiality

Possess outstanding organizational and time management skills

Must be teachable

Critical thinker and problem solver

Duties and responsibility:

Maintain complete knowledge and capabilities of fleet and associated services

Know the selling/pricing status, rates, and benefits of all packages plans

Review and prepare confirmations, insuring accuracy prior to sending to clients

Handle daily correspondence; respond to inquiries and makes reservations as needed

Make sure that files are kept up to date

Maintain a clean and neat appearance and work area at all times

Promote goodwill by beings courteous, friendly, and helpful to mangers, and fellow employees

Willing to undertake any reasonable request made by management in any other areas of the office

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Paid time off

Experience level:

• 2 years

Shift:

• Overnight shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Warwick, RI 02888: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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