Job description
Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144
Customer Service Specialist - Digital Banking
Location: Must reside in the geographic region of Amherst, NY, Albany, NY or Rochester, NY or Cleveland, OH, Columbus, OH, Dayton, OH and Cincinnati, OH. The work location during training for this role is work from home. After the completion of training, the work location can be work from home, mobile or assigned (in office). Work from home would require a quiet dedicated workspace, hard wired high speed internet, and a space free of distractions.
As a Customer Service Specialist, you’ll serve as the voice of KeyBank – working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone’s day a little better, this is the role for you. The ability to empathize, stay calm and not take customer frustration personal are traits that are especially successful in this role.
What You’ll Get from This Opportunity:
As a Customer Service Specialist, you’ll serve as the voice of KeyBank – working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone’s day a little better, this is the role for you. The ability to empathize, stay calm and not take customer frustration personal are traits that are especially successful in this role.
What You’ll Get from This Opportunity:
- Competitive pay and unique benefits – 401(k) matching (dollar-for-dollar up to 6%), generous PTO, fitness and tuition reimbursement and so much more.
- Valuable financial services experience. You’ll learn the ins and outs of how the bank works and knowledge that translates to career advancement at Key.
- Paid job training and access to a library of specialized professional development and training courses.
- Shift differentials available.
- Performance-based rewards.
- Variety – every day is different.
Essential Job Functions:
- Answering client questions, problem solving, educating and making suggestions that help deliver ease, value, and expertise to clients.
- Providing technical support for Key’s online products and services (PC, mobile, and tablets).
- Collaborating with a wide range of Key employees to help solve client challenges.
Required Qualifications:
- 1-2 years client service experience.
- High school diploma/GED.
- Demonstrated success in problem resolution, multi-tasking and attention to detail.
- Basic computer skills and working knowledge of how to navigate web browsers, websites and mobile applications.
- Strong interpersonal, verbal, and written communication skills.
- Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
- Ability to read and follow call center “scripts” when handling different scenarios.
Preferred Qualifications:
- Previous experience working in a remote/ work from home environment.
- Advance technical experience and the ability to navigate and toggle between multiple systems and screens with the ability to continue to service the client seamlessly over the phone.
What It’s Like to Work with Us:
At the KeyBank Contact Center, we are a diverse and engaged team that supports one another and always finds a way to have fun in the office. Our leaders have our backs and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.
Check out this video to learn more:
At the KeyBank Contact Center, we are a diverse and engaged team that supports one another and always finds a way to have fun in the office. Our leaders have our backs and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.
Check out this video to learn more:
https://www.youtube.com/watch?v=OzsCSW-apYM
This position is eligible to earn a base hourly rate in the range of $19 to $21 per hour depending on location and job-related factors such as level of experience.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $19 to $21 per hour depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible
Please click
here
for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
.
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