Job description

Onehome is looking for a Customer Service Specialist.

Job Summary:

Our Customer Service Specialist will provide support and compassionate customer service for the thousands of lives we service. We seek a candidate with prior medical office experience who is client-driven with strong mindfulness. This full-time position is in a high-volume Contact Center, supporting primary and specialty care medical centers

What to expect in your role:

· Answer phone calls utilizing a multi‐line telephone system

· Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff

· Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries

· Escalate customer complaints and/or calls to management as necessary

· Resolve patient issues through independent problem solving and with a goal of first call

· resolution

· Make outbound calls per assignment, special project or as needed

· Special projects as assigned, which may require time and work outside of answering or making phone calls.

What you need to succeed:

· High school diploma or equivalent

· Bilingual, English, and Spanish– fluent in both languages, written and spoken and must be able to speak, read and write in both languages without limitations and assistance (An ALTA Language Proficiency Test will be administered to assess)

· Two years of experience in a highly customer service-oriented environment

· Strong organizational, written, and verbal communication skills

· Ability to remain calm and helpful even when dealing with upset customers

· Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience

· Basic knowledge of Microsoft Excel

What we offer to you:

“We care for our employees as much as we care for our patients, which is why we offer a comprehensive benefits package, generous PTO, and employee wellness programs.”

Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Charlotte, NC 28269: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We perform backgrounds and drugscreens for all our positions. Are you okay to proceed?
• Our company requires all employees to be vaccinated against COVID-19 or to provide a religious or medical exemption. Will this be okay?
• Are you related to anyone currently employed by Humana?

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Charlotte, NC 28269

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