• Utah
• Nevada
• Idaho
• Montana
• Arizona
• New Mexico

Next Training Class Starts 2/6/2023

We have several shifts available, please indicate availability in application

Can you see yourself at Mountain America?

Move beyond a job with crazy hours and unpredictable schedules. Make a difference in peoples’ lives and in the community. Choose a career that will guide you forward.

We are committed to taking care of all our employees

• Competitive Pay starting at $17, higher starting wage based on experience
• Competitive Incentive program
• Position is 100% remote (working from home)
• Consistent performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development

Our Culture

What we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams. We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull

Making a difference

Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history. Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives.

Your Responsibilities

• Cross-sells credit union products and services to encourage a full-financial relationship with the credit union.
• Able to work efficiently and effectively within multiple channels of inquiries
• Plays an important role within CU lending. Utilizes CU lending guidelines and weighs CU risk when making lending decisions.
• Works in conjunction with other business partners (Underwriting, Consumer Lending and Loan Servicing) to ensure we adhere to all established Federal regulatory guidelines
• Advises and assists members in making informed decisions regarding their accounts.
• Adheres to the philosophy and mission of the credit union in actions and communications.

What we’re looking for

• Minimum six months of customer service or call center experience
• High school graduate or GED
• Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred.

IMPORTANT INFORMATION

• Training is 7 weeks Monday-Friday 9-5:30 MDT
• Specific criteria must be met in order to work from home-Minimal Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use.
• Must have Home Office free of distractions, noise, with closing door