Job description

Roles and Responsibilities

• Communicate with customers via multiple channels such as phone, email, chat, etc.
• Handle customer questions regarding login and password information, course completion certificates,
• order updates and processing, shipment tracking, technical issues, invoices, receipts, etc.
• Utilize Service Cloud case management system in Salesforce for customer support
• Support implementation of new products and services
• Assist the sales team with all post sale customer needs
• Compile customer reports when requested
• Collaborate with other departments to establish and build standard operating procedures
• Identify improvements to current systems and procedures
• Maintain an orderly workflow according to priorities
• Set the tone for a customer-focused and thoughtful work environment
• Build excellent customer relationships

Qualifications and Education Requirements

• Bachelor’s degree preferred
• Proficient computer skills in MS Office with Salesforce experience a plus
• Excellent telephone skills
• Ability to manage multiple projects and tasks Positive customer satisfaction attitude Ability to work
• independently and within a team
• Strong analytical, problem-solving, attention to detail, and critical thinking skills
• Excellent interpersonal, written/verbal communication, organizational, and time
• -management skills

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

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