Job description
Job Description:
Customer Service Representative– Check ‘n Go/Allied Cash Advance
Do you enjoy providing excellent service and building lasting customer relationships? Would you like to move beyond traditional retail jobs and start building your career? Do you have interest in being a part of an industry-leading Financial Services company? Are you ready to make your next move? If so, we would like to talk to you!
Overview of Role and Key Accountabilities:
As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Customer Service Representatives are a front-line brand ambassador representing Check 'n Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Our Customer Service Representatives will embody the company’s identity in behavior, values and ethics in support of our mission.
Essential Duties:
- Relationship management: put our customers at the center of everything we do. Exemplify our sales culture. Serve and educate customers on the product portfolio. Escalate issues to the store manager and/or DDO, and corporate office if unable to resolve the issue directly with the customer. Presenting all options for products and or services to customers to meet the customer’s needs.
- Inbound/Outbound calls: Answer telephone inquiries in response to general questions, customer applications, requests, or other issues. Place Outbound customer sales, courtesy, and collection calls in accordance with federal regulations and store operating procedures along with district and or region volume expectations. Responding professionally and accurately to callers, explaining possible solutions, and ensuring that customer feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing customer complaints.
- Cash handling: Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements. May be responsible for bank deposits or bank pick-ups. Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
- Transaction processing: Perform necessary customer verifications to validate information presented. Accurately process all transactions per company policy, including but not limited to loans, check cashing, and Net Spend.
- Compliance: Responsible for compliance with federal and state regulations, as well as, Company policy and procedures. Complete periodic compliance training(s) and quarterly I Agree.
Minimum Education and Experience Required:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
- Exceptional customer service, active listening, verbal, and written communication skills
- Proficiency with computers, and strong typing skills
- Two years previous sales and customer service experience preferred
- Two years cash handling experience preferred
- Must have own personal reliable transportation in compliance with published policy and procedure. This may NOT include public transportation, transportation from family or friends. Must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
- Demonstrated ability to work independently in an autonomous environment with limited supervision
- Proven ability to multitask and manage competing priorities
Physical Demands:
- Call center/retail/office environment
- Extensive cash handling
- Extended phone usage
- Extended viewing of computer screens and typing
- Must be able to lift up to 50lbs, with or without reasonable accommodations
Travel / Attendance:
- Must be able to travel to all stores within the assigned district with personal vehicle
- May be asked to travel to neighboring districts
- May require overnight travel
- Must work assigned shifts as scheduled
Supervisory Functions:
- None
Why Choose CNG Holdings, Inc. and Check ‘N Go/Allied Cash Advance:
CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.
Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.
Our vision is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families.
CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!
Commitment to Diversity:
We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.
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