Customer Service Representative - Manufacturing
Job description
Customer Service Rep - temp to hire. In office position in Longmont, CO
Pay is $22 - $24/hr based on experience
Needs to be familiar with Customer Service in a manufacturing environment. Needs knowledge of PCB's.
RESPONSIBILITIES:
- Provide Customer Service support to our Customers, Sales Area Managers and VP of Sales.
- Interact with internal / external customers to provide information response to inquiries about products and services.
- Handle and resolve questions / concerns
- Provide information about the organization's products and service.
- Generate quotes and process orders as requested by Sales Area Manager and customers.
- Manage, maintain and update customer accounts.
- Resolve customer complaints - escalate to Supervisor or additional departments when appropriate.
- Exhibit excellent documentation practices.
- Perform other duties as assigned by management.
SKILLS & EXPERIENCE:
- 5+ years of related customer support experience in a manufacturing or distribution environment.
- Self-starter capable of working with minimum supervision.
- Extremely thorough organizational and planning skills.
- Strong knowledge of customer service and establishing contacts.
- Ability to handle numerous projects at one time.
- Excellent written and verbal communication skills.
- Ability to develop close professional relationships.
- Ability to research and review technical drawings and documents.
- Very strong computer skills (Word, Excel, PowerPoint).
- Some ERP experience (SAP experience a plus).
- Ability to [learn to] read and interpret engineering drawings.
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