Customer Service Representative in Call Center
Job description
the Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking aReceives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
• Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
• Escalates issues in accordance with defined procedures.
• Assists users through problem solving stepsnything, no remote access nothing like that
Job Type: Contract
Pay: $16.00 - $19.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- 401 North Street Harrisburg, PA 17120: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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