Job description

We are C&L Supply HVAC and Plumbing, a new division of Munch’s Supply. Munch’s Supply is the leading wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) equipment, parts and supplies servicing the Chicago, Northwest Indiana and Michigan markets at twelve branch locations. But that’s not all. Through acquisition, we also Tommark branches in Michigan, O’Connor branches in Oklahoma, Nebraska, Kansas, Iowa and Missouri, Comfort Air Distributing locations in Colorado C&L Supply HVAC and Plumbing locations in Missouri, Oklahoma and Arkansas, API/Delta T branches in Maine, Massachusetts, New Hampshire and Rhode Island and Marks Supply and TML Branches in the province of Ontario, Canada. We are on a roll and there’s no stopping us now!
Celebrating its 65th year in business in 2021, Munch’s Supply operates with a commitment to service as a leading distributor for trusted equipment brands such as American Standard, Trane, Mitsubishi and Rheem. We also represent products from more than 100 leading industry manufacturers with 10,000 SKUs in our full assortment. We are proud to be consistently ranked as a top 10 HVAC distributor in the United States.
With more than 1,200 employees across the Midwest, New England, and the Canadian Province of Ontario, we operate in 17 states with more than 70 branches. Our commitment to service extends to our communities as well. We proudly represent products from more than 100 leading industry manufacturers with 15,000 SKUs in our full assortment. Our commitment to service also extends to our communities. In addition to an annual food drive at our branches each fall, we are also a proud supporter of St. Jude Children's Hospital. Each year, employees and their families participate in the St. Jude Walk/Run to end childhood cancer. Working as a team, in 2021, Munch's raised more than $24,000—finishing in the top 5 fundraising teams in Chicago.
C&L Supply HVAC and Plumbing is seeking the services of a Customer Service Representative at our Springfield, Missouri branch conveniently located at 1228 West Chestnut Expressway, Springfield, Missouri.
In this role you will:

• Provide excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
• Promptly respond to customer inquiries via phone, email, text or fax with courtesy in a professional demeanor.
• Conduct personal interactions with customers representative of a company with strong, ethical standards.
• Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.
• Maintain a strong knowledge of all products, services, and promotions.
• Communicates with assigned accounts through phone calls, email, text and fax communication.
• Process customer requests for pricing, information, and availability regarding products.
• Process customer orders for products both in stock and special order.
• Notify customers regarding special orders, backorders, will-calls and deliveries.
• Share pricing and distribute customer price sheets as required.
• Highlight promotions and dealer programs as required based on provided direction and monthly talking points.
• Support Sales staff and Territory Managers by providing quotes, processing orders, and providing information for their customer base in a timely manner.
• Interact with branch staff in a professional manner, working in the best interest of customer relationships.
• Manage personal work productivity consistent with accomplishing job goals, tending to customer needs, and maintaining proficiency in company computers, products, and systems.
• Answer branch overflow telephone calls, routes calls efficiently, and passes messages in an organized manner.

What’s in it for You!
A nice competitive salary for sure! $13.00 to $15.00 depending on experience. On your first day, you will be eligible for a host of health benefits that include medical, vision, dental, and company paid short term disability, life with AD&D insurance. We also offer voluntary life & AD&D coverage for yourself, spouse and children. Eligibility for the company's retirement savings plan (401k) is on the first of the month following 60 days of employment. You will have paid holidays, PTO, vacation, a great employee discount, employee assistance program, casual dress code and more!
Preferred Job Requirements

• High School diploma or its GED equivalent and some college coursework.
• 7+ years’ experience with HVAC, plumbing, customer service, and related functions.

Minimum Job Requirements

• High School diploma or its GED equivalent.
• 6 years’ experience with HVAC, Customer Service, and related functions.
• High degree of personal ethics, customer service, and commitment to safety.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.

We are only a click away. Apply today. Come see what we are all about! We provide confidential, discreet review on all inquiries.
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Go get what you have coming! APPLY HERE.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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