Job description
Customer Service Representative
FT/PT Status: Full Time
Location: Sumner Warehouse
Shift: 7am – 3:30pm (Days off: Monday and Tuesday)
Hourly Rate: $18.00 – $20.00
United Salad Co. is one of the area’s largest family owned distributors of fresh produce, grocery and foodservice products across the Pacific Northwest region. We distribute produce to national and independent grocers, restaurants, schools, and other institutions from local farmers and growers across the globe.
Benefits Include:
- Medical & Dental insurance through Kaiser.
- PTO accruals begin on the first day!
- 401(k) Retirement Plan
Responsibilities:
- Provides customer service support with order entry and phone sales responsibilities.
- Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers.
- Processes data entry for driver logs and credits.
- Confers with customers by telephone or in-person to provide information about products or obtain details of complaints
- Assists senior sales staff with calls and various administrative tasks as requested.
- Keeps notations of customer interactions or transactions, recording details of inquiries, complaints as well as actions taken
- Resolves customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Recognize individual customer service needs and resolve their inquiry.
- Checks to ensure that appropriate changes were made to resolve customer’s problems.
- Manages incoming and outgoing calls on a multi-line phone.
- Responds to e-mail inquiries in a timely fashion.
- Other duties as assigned.
Job Qualifications:
- 3-5 years of customer service experience (including over-the-phone and in-person).
- Experience in de-escalating conflict.
- Highly organized and strong attention to detail.
- Excellent written and verbal communication skills.
- Proven ability to problem-solve.
- Positive friendly attitude.
- Ability to stay calm in a fast-paced/energetic environment.
- Self-motivated, self-starter that works well in a team environment.
- Previous experience with the Office Suite (Word, Excel, and Outlook primarily) strongly preferred.
- Ability to work cooperatively with all departments as necessary.
- Multi-tasking with a strong emphasis on thinking on your feet.
- Demonstrated customer service success.
- 10 key accuracy and proficiency.
- Position is contingent upon a successful background check and ability to pass a drug screen, including THC.
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