Job description

Do you have a knack for providing excellent customer service?

Roto-Rooter Plumbers is looking for an experienced part-time CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER. The selected candidate will have a dynamic phone presence along with excellent problem solving skills in evaluating customer calls and matching the right technician to every job.

Ideal candidate will have 2 years dispatching experience, knowledge of office administration duties and procedures.

Must have open availability: We are open 7 days a week, 365 days a year.

**Competitive salary based on experience

Essential functions:

• Provide world class customer service through scheduling, communication and follow-up with our customers.
• IT competent; good typist and proficient with phone systems.
• Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
• Handle customer issues and make invoice adjustments concerning billing or service.
• Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
• Maintain accurate time tracking on all service technicians and plumbers.
• Follow-up with customers to ensure they are happy with our services.
• Follow-up with customers to schedule work on provided estimates.
• Manage warranty calls for repairs.
• Personality that blends well with a fast-paced, goal-driven environment.

We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will be results-driven, and able to think quickly on their feet. Attention to detail and thorough knowledge of Livonia and surrounding Detroit areas are a must!

We conduct pre-employment drug screening and background check including driving record and criminal history.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $12.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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