2022 Salary Range : $14.47 - $18.82 hourly

2023 Salary Range: $16.53 - $20.67 hourly

*The above salary range will be in effect as of January 1, 2023*

Customer Service Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing Quality customer service to patrons of the Greeley Recreation facilities. This position oversees entry desk operations and is responsible for assisting with the supervision, training, and scheduling of part-time/seasonal employees. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, memberships and events. These positions must also process class and activity registrations, sell facility memberships, and schedule facility/park shelter rentals.

Experience, Knowledge and Skills:

• General knowledge of procedures, practices or operations is required.
• Able to follow detailed instructions. May require typing or bookkeeping skills, the operation of several single-purpose power tools/machines or equipment involving specialized training.
• Entry-level knowledge of complex software.
• May prepare routine reports or correspondence.
• Typically, on-the-job training of processes and procedures.
  • Example(s): This position requires experience in a fast-paced environment with strong communication and team-building skills. Extensive knowledge in customer service internally and externally with a strong understanding of facility recreation operations.
• Microsoft Office software, recreation management software (RecTrac), Tivity Health online platform, and When to Work
• High School diploma or equivalent.

Essential Functions :

• Customer Service - Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety. Answer and transfer a high volume of telephone calls. Provide courteous service to patrons requiring program registrations, facility bookings, park shelter reservations and daily use of the facility. Give patrons tours of the facility and information regarding the Recreational Facility. Provide quality customer service through the development of relationships with participants, community members, and various organizations.
• Personnel Management - Assist in the training and scheduling of part-time/seasonal employees. Provide support to part-time/seasonal staff and resolve any issues that arise within the facility. Communicate with direct supervisor about part-time/seasonal staff performance. Participate in regular operations staff meetings to ensure consistency is maintained throughout recreational facilities.
• Technology and Risk Management - Learn and use recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point-of-sale services. Assist with ensuring marketing materials, website, and social media sites are updated with accurate information. Follow and assist in the enforcement of risk management and emergency response trainings.
• Memberships and Operations - Process and assist with promoting membership sales at all recreation facilities. Assist in member appreciation events and promotions. Aid patrons in registrations for activities, programs, and events. Maintain and update family and organization accounts. Conduct item inventory, reconcile shortages and overages, and report these numbers to one's supervisor. Reserve park shelters and areas for specific days during designated hours. Book and collect rental fees for reservations.
• Fiscal Management and Assessment - Responsible for monitoring supply ordering for front desks, pro shop and concession supplies. Assist with the monitoring of surveys and focus groups to gauge member and guest satisfaction levels, allowing for constructive feedback and fostering of ideas.
• Communication: Facility reservations and facility inquiries, staffing and facility reservations, pro shop and office supply orders and petty cash exchange.
• Problem-solving and decision-making: Established routines and standing instructions provide clear and defined framework of operations. Instructions provide some latitude to consider variations in sequences of procedures based on situations encountered. Example duties include answering phones, filing, and entering data. Example(s): Resolving conflicts with employees, participants and members.

Work Environment and Physical Requirements:

• Customer Service Representative may be exposed to indoor/outdoor work areas including but not limited to classroom, general office spaces and recreational activity spaces.
• Customer Service Representative may be exposed to the movement of heavy objects, noisy sounds, hot/cold workspaces, bodily fluids and hostile individuals.
• Moderate to considerable physical effort that includes working from ladders in awkward positions.
• Frequent use of light or medium-weight objects (e.g., 25-50 lbs) and use of medium-weight tools.
• Set up for special events and meetings.

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE .