Job description
Valero Energy is looking for a Customer Service Associate I to join our team at the Valero Payment Services Center in Amarillo, TX. The Customer Service Associate I provides support to consumers or credit card customers by performing account maintenance and assisting in the control of credit card receivables. They may occasionally provide back-up support for the credit collections function during periods of high activity. The Customer Service Associate I complies with all credit card regulations and collection goals.
Daily job duties may include:
- Processes incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date.
- Develops a working knowledge of the proprietary computer system and telephone systems.
- Maintains a working knowledge of all aspects of the credit card customer’s account by providing routine account maintenance, first line notification of bankruptcy or deceased.
- Develops and maintains a working knowledge of all proprietary software programs.
- Demonstrates Valero’s Key Values on an ongoing basis.
- Assists in controlling credit card receivables.
- Grants credit based on standard parameters,. and utilizes good credit granting skills.
- Adheres to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined in one-on-one sessions with Supervisor, monitored call evaluation standards.
- Completes basic duties associated with the Mail Team function and other duties as assigned.
This position is hourly nonexempt status, which means you are eligible for overtime pay.
- High School diploma or GED required.
- Previous college education preferred.
- Call center experience is preferred.
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Bilingual - English and Spanish (read, write, speak) preferred.
- Must be able to work in a collaborative, on-site work environment, which will include participation in unscheduled discussions and troubleshooting on an as needed basis.
Position level and salary will be commensurate with qualifications and experience.
Applicants who meet the minimum qualifications for the Customer Service Associate position will be invited to complete a 50 minute computer based on-line assessment. Communications regarding the assessment will be delivered via email. Be sure to check your spam and junk mailboxes for these communications as they are system generated.
Note: Valero’s pre-employment process includes successful completion of a background check and hair analysis drug screen.
Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It’s not just the excellent benefits package, or the opportunities for personal growth, it’s also the caring and committed culture of the organization that makes everyone feel like they’re truly part of a team. For more information, visit Valero.com.
Valero is an EEO/AA Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race/ethnicity, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.
Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero’s market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.
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