Job description

Interested in working in a community bank environment that places a high level of value in its employees, customers, and communities we serve?

DUTIES & RESPONSIBILITIES

• Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts
• Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concerns
• Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit them
• Educates customers on Identity Fraud
• Performs Teller responsibilities in accordance with the Teller job description
• Actively reinforces and contributes towards the success of the bank
• Engages and participates in community activities
• Performs other duties as assigned by the leadership team

EDUCATION/WORK EXPERIENCE REQUIREMENTS

High school diploma or GED equivalent; a minimum 1 year retail customer service experience preferred but not required; and a minimum 1 year banking experience preferred.

MENTAL & PHYSICAL REQUIREMENTS

Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, have the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills.

COMPETENCIES

Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem solving skills, and the ability to handle high pressure situations while maintaining composure.

Job Type: Full-time or Part-time

Pay: varies based on experience

Benefits:

• Health, Vision, & Dental insurance
• Paid time off (Vacation, Holiday and Personal Days)
• Bereavement leave
• 401(k)

Experience level:

• 1 year or more of experience in the financial or customer service industry preferred but not required

Schedule:

• Monday - Friday
• Saturday (varies)

Experience:

• retail customer service: 1 year (Preferred)
• banking experience preferred but not required

Work Location: Peoria, IL and/or Princeville, IL

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person

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