Job description

CUSTOMER SERVICE REPRESENTATIVE

Mooresville automotive products manufacturer has an immediate need for a high-energy customer service professional. Company has a fast-paced environment. Full-time position includes paid holidays, 401K and health insurance.

Key Responsibilities:

-Build rapport with key customers

-Provide a high level of customer service by phone and email communication

- Process orders, inquiries, verify pricing, confirm shipments

-Resolve customer technical service issues, process warranties and repairs, issue of Return Material Authorizations

Personality Traits:

Customer advocate – This position is link between customer and production. Must to be able to speak for the customer in our organization to meet their needs.

Outstanding communication skills - Strong oral and written communication skills required. Candidate must be able to express customer issues to production.

Computer skills – Must have standard Windows based skills, knowledge of a database, and QuickBooks.

Detail oriented – Must keep track of multiple requests and possess excellent follow-up skills.

Manage multiple priorities – handle regular daily duties (order entry, order confirmations, etc.) while responding to technical service phone calls, and routing them throughout the day.

Job Type: Full-time or part-time job share

Job Type: Full-time or part-time job share

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• customer service: 2 years (Preferred)
• relevant: 2 years (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.