Job description

• Receive and respond to inbound customer calls/chats; capture and verify required information
• Comprehend customer requests, for products or services.
• Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes.
• Ensure accurate security procedures are followed on all e-commerce customer interactions.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Act as a product knowledge specialist.
• Provide excellent customer service and provide answers to customer questions within set standards.
• Responsible for ensuring adherence to all operations and compliance procedures.

Qualifications

Minimum qualifications

• Experience in providing outstanding customer service in a customer contact center.
• Outstanding communication and interpersonal skills.
• PC keyboarding and internet experience needed.
• Dedicated worker, with the ability to work well both independently and within the context of a larger collaborative unit.
• Must have a flexible schedule (including weekend shift work).

Preferred qualifications

• Experience in banking and/or credit card processes.
• Experience in live-chat roles and/or inbound/outbound calling.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Work Location: One location

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