Job description

Job description

The position is a Customer Service Representative that handles inbound support calls (billing, account maintenance) and makes outbound calls to follow up on existing support tickets/ tasks.

Responsibilities and Duties

• Maintains a clean, neat, and member-ready area.
• Receive and manage incoming payments
• Regularly update accounts receivable database
• Inform clients on their outstanding debts and deadlines
• Strong sense of time organization and urgency.
• Able to work independently and within a team
• Accurately update and monitor customer information
• Follow a monthly accounts receivable schedule making outbound calls for payment reminders
• Follow up with customers to ensure satisfaction with various services we offer.

Qualifications and Skills

• Prior experience in billing/ customer support a big plus
• Long-term employment in job history a big plus
• Strong verbal and written communication skills are essential - FAST typers only
• Able to apply training to provide customer support
• Able to manage multiple tasks and concurrent jobs
• An ability and willingness to search for information on the internet
• A strong desire to maintain high levels of customer satisfaction
• An ability to present yourself as a professional, knowledgeable, and trusted partner
• Able to work at a fast pace

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Work Location: Remote

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