Job description

About Us:

D.L. Thurrott, Inc. is the premier provider of industrial pump products and solutions in the Northeast. Since our inception in 1959, our products and services have continually evolved and improved to meet the ever-changing demands of our customers. We pride ourselves on providing solutions that combine exceptional engineering with cost-effectiveness. Our entire organization is structured to maximize value for our customers. We are committed to building relationships that stand the test of time.

D.L. Thurrott represents industry’s leading pump manufacturers. These technically advanced products, coupled with our specialized pump knowledge, ensure that our customers receive the optimal pumping solution each and every time. We invite you to take full advantage of our design, engineering, and application expertise to complement your core competencies and discover that we are more than pumps…We provide complete pumping solutions.
Position: Customer Service Representative
Summary/Objective

Responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes. The candidate must have a positive attitude, be a good communicator and have the technical skills to provide timely & accurate solutions to customers’ applications.
Customer Service Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain and cultivate positive customer relationships
• Provide price and availability on any standard or specialty items directly to customers
• Take and solicit orders from customers over the phone and via e-mail
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail

Competencies

• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer-service focus with a passion to exceed customer expectations
• High energy, drive, and sense of responsibility

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets and bend, stand, sit as necessary.
Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday.
Travel: There may be times where local travel is necessary to other site locations.
Required Education and Experience

• Bachelor’s Degree in Business or Engineering
• Strong mechanical aptitude

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE
D.L. Thurrott is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Ayer Sales is a drug-free workplace.

NO AGENCIES PLEASE

No agencies please. Any unsolicited resumes sent to D.L. Thurrott from a third party, such as an Agency, including unsolicited resumes sent to D.L. Thurrott mailing address, fax machine or email address, or directly to D.L.Thurrott employees will be considered D.L. Thurrott property. D.L. Thurrott will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Lincoln, RI: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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