Job description

Customer Service Representatives (receptionists) provide outstanding front desk service to our clients and patients. They are the first impression to callers and clients when they arrive at the hospital. Job duties will include exceptional telephone communication skills, schedule appointments, assist in preparing prescriptions, filing, cleaning, communicating to team members, insuring clients' needs are met, and handle payments.

This job generally requires the ability to do the following work:

• Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments.
• Answer phone calls, which may involve answering questions and screening and scheduling appointments.
• Handle incoming and outgoing mail and email.
• Update and file patient charts.
• Enter data into a computerized billing program.
• Process credit card payments and prepare bank deposits.
• Retrieve prescriptions.
• Assist with pet supply purchases such as pet food, supplements, and grooming items.
• Maintain the cleanliness of the waiting room.

In addition to providing excellent customer service to clients and ensuring that front desk operations run smoothly, the receptionist acts as the primary greeter when a client enters the waiting room with their pet, alerts the appropriate technician or veterinarian of the client’s arrival, and processes the client’s payment at the conclusion of the appointment.

Job Type: Full-time

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• East Point, KY 41216: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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