Comcast NBCUnivseral is hiring for remote Customer Service Representatives! Bring your COMMUNICATION SKILLS and join our team to support our Northeastern United States business!

Our team is responsible for providing support for our customers/communities to ensure a positive experience. We strive to establish and build rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and Quality Communication. Our goal is to always be professional in all communications in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone. If you have a passion for customer service and care, then this role is for YOU!

***Note: This is a REMOTE role and is open to individuals who reside within Massachusetts, New Hampshire, Maryland, Delaware, New Jersey, Pennsylvania, Virginia, Vermont, Rhode Island, or Connecticut. To work from home, you do need a quiet workspace and internet that is at least 100 mbps.

Incredible compensation package:

• Competitive Salary based on experience

• Opportunity to grow your career

Great perks and benefits:

• Benefit packages effective on day 1 - Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) Eligible to enroll in medical, dental, vision

• Paid training

• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment

• Tuition Reimbursement (where applicable)

Job qualifications:

• High School Degree or equivalent

• 1-2yrs relevant experience in customer services and retention

Core Responsibilities:

• Effectively works to build a consultative relationship with the customer to succeed in an understanding and resolution

• Sets clear expectations by providing accurate information and transparent communication

• Resolve customer complaints/concerns through active listening, empathy, professionalism, and problem solving

• Illustrate competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction

• Improve customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products, and services

• Act as a competitive expert to compare the benefits of Xfinity over the alternative solutions

• Interact with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse

• Demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution

• Must be able to accurately calculate and communicate taxes, fees, onetime charges and/or recurring monthly fees

• Demonstrate awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)

• Demonstrate ability to achieve established goals and performance metrics

• Work independently and seeks Supervisor support when necessary

• Must be able to work in a fast-paced, structured, dynamic and high-volume environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers

Employees at all levels are expected to:

• Have consistent and punctual attendance

• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned

• Understand our Operating Principles

• Own the customer experience - Put our customers first through creative, empathetic and professional approach

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences

• Understand the value of teamwork, community and respect

• Be an active part of the Net Promoter System

• Respect and promote inclusion & diversity

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Comcast in an EOE/Veterans/Disabled/LGBT employer

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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