CUSTOMER SERVICE REPRESENTATIVE
Job description
Budget Car and Truck Rental in Tupelo is currently hiring for Rental Agents. Agents will assist in the completion of customer transactions while providing superior customer service.
If you're looking for an opportunity to advance your career, this is the job for you. We are a team team oriented organization that looks to promote from within. We offer a very competitive monthly commission program.
- Operate the computer counter agent control system: open and close rental contracts accurately, contract modification, print and update manifest etc.
- Address customer inquiries, such as: explanation of charges, vehicle damages, directions, etc.
- Promote and sell coverage and upgrades (additional insurance, GPS, rental car upgrades, etc.)
- Assist in refueling vehicles, checking and adding fluids, documenting mileage and maintaining gas logs
- Cleaning interior and exterior of vehicles to get them ready for next customer
- Perform office duties, such as: answering phones, photocopying, and maintaining a clean and professional work space
- Support a team environment by assisting other agents and/or other areas when needed
Requirements:
Requirements
- High School Diploma or equivalent
- 1 year of customer service experience
- Professional communication skills and resolution experience
- Proficient in general office equipment (fax machines, calculators, photo copiers, etc.)
- Prior retail and sales experience highly preferred
- Experience in a fast-paced, dynamic environment
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