Job Description

COME JOIN OUR AWARD WINNING AND FAST-GROWING INSURANCE AGENCY!

The Brent Jablonski Allstate Agency has an amazing opportunity in our service department! Our long standing and well-known agency is looking to hire, P&C Licensed, experienced customer service SUPER STARS"! We are seeking individuals who have a strong desire to help people, with a positive attitude, willingness to learn, and that are interested a long term career opportunity.

This Allstate Agency is located in Fox Lake, IL. We help our customers with auto, home, life, renters insurance & more. This service-oriented insurance agency is owned & operated locally and has been a pillar in the community for 15 years! We are dedicated to investing in and developing a fun, coachable environment where you can learn, grow, and take your career to new heights. The agency provides world-class service, and our clients tell us we feel like family!

We are seeking to hire a Customer Service Representative who has a strong desire to help customers with any of our service-related tasks.

As a Remote Licensed P&C Customer Service Representative, you will be the first point of contact for the agency. You will be answering the phones, helping with tasks such as applying payments, answering billing questions, making policy changes, assisting with the claims process, and helping our sales team to ensure we provide world class service to our clients.

Remote candidates must have a valid P&C Insurance License AND a minimum 1 years experience in the Property & Casualty Insurance industry, preferably in a captive agency setting in order to be considered. Only candidates meeting these minimum requirements will be contacted.

Salary Range: $40000.00 - $50000.00 per year

This is a remote position
Benefits

• Competitive pay plan including opportunities for bonuses!
• Comprehensive benefit plan including medical, 401(k), and PTO!
• On the job training with options for career growth and advancement
• Fun and friendly work environment

Responsibilities

• Answer phones, politely greet walk in customers
• Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
• Assist the sales team to ensure a seamless and positive customer experience.
• Ask each customer for referrals and recommendations
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers
• Manage and maintain a positive office environment and perform any other office related tasks

Requirements

• Currently possess a valid Property & Casualty Insurance License *Required*
• MUST have a minimum 1 year insurance industry experience *Required*
• MUST have a minimum 2 years customer service experience in an office setting
• Have a proven track record of dependability & reliability showing up to work as scheduled, on time.
• Remote candidates must have prior remote experience, and a quiet, dedicated office space to work from
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.

Company Description
Our Agency is located in Fox Lake, IL specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!