Job description
Job Description:
Respond to inbound service calls from government and corporate cardholders
Perform necessary account maintenance to fulfill customer requests
Communicate account status, procedures and other information as needed to respond to cardholder inquiries
Research and resolve customer inquiries/concerns
Follow established procedures/processes and Citi best practices while assisting with cardholder/non- cardholder inquiries
Gather information and lead the client using practical troubleshooting techniques to determine source of error
Escalate cardholder issues to the next level of support when appropriate
Qualifications
Ability to communicate clearly and concisely with customers
Ability to thrive in an environment focused on measurable results at an individual level
Ability to work successfully in a team environment
Ability to multi-task
Attention to detail – ensuring accuracy and completeness of information relayed to cardholders
Able to make well-informed decisions within the boundaries of the job function
Ability to diffuse difficult customer situations and maintain calm under pressure
High school diploma or general education degree (GED); (Minimum of 1-year Financial Institution or Call Center experience preferred)
Customer Service experience is a plus
Experience within credit card industry is a plus
Must pass Citi fingerprinting and background check
Once hired - Must complete and pass GSA (Government) Background screening
24/7 Call Center
Full Time Positions (some with a 10% shift Differential)
Shifts vary (early morning, late afternoon, overnight) and may include a weekend day (weekend premium for working a weekend day)
Hybrid work schedule (3 days in office / 2 days work from home)
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Job Family Group:
Customer Service-
Job Family:
Institutional Customer Service-
Time Type:
Full time-
Primary Location:
Norfolk Virginia United States-
Primary Location Salary Range:
$41,600.00 - $53,600.00-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
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