Job description

This position is located onsite at 251 Gray Flats Road, Beckley WV 25801

About us:

At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

About the role:

We are looking for customer service representatives to work on location at our office in Beckley, WV.

As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.

Your day-to-day will involve:

· Answering a high volume of incoming phone calls

· Determine member needs and provide appropriate solutions

· Use multiple computer programs simultaneously on multiple screens while on the phone

· Use problem solving and critical thinking skills to resolve concerns

Some things we consider critical for this role:

· Healthcare and/or insurance industry experience is preferred

· Commitment to customer experience and providing the right support for our members

· Passion for learning- we will train you!

· Time management and organizational management skills

· Strong analytical abilities and problem-solving skills to resolve issues

· Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities

· Great computer navigation skills

· Ability to work independently and as part of a team

· Ability to multi-task handling customer concerns and navigate through resources simultaneously

· Excellent written and verbal communication skills

Must haves for the job

· 18 Years of age or older

· High School Diploma or equivalent

· 2+ Years customer service experience

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• In-person

Work Location: One location

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