Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.

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Description:

Exciting opportunity for individuals with superior customer service skills to answer incoming calls in our Contact Center. The Customer Service Representative supports various clinical departments performing functions such as appointment scheduling, coordinating refill requests, appropriately screening calls for nurse triage, sending messages to providers, and outreach calls to patients. Bilingual (English/Spanish) fluency preferred. After successful completion of onboarding and training, the opportunity to work remotely is available. Our Contact Center practices safety and social distancing protocols, and is located across the street from beautiful Revere Beach.

Essential Duties and Responsibilities:

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Appropriately transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
• Process refill requests accurately and effectively, according to guidelines.
• Conduct outreach calls on behalf of clinical departments.

Requirements and Responsibilities:

• HS Diploma/GED required.
• Excellent written and verbal communication, judgment and problem solving skills.
• Minimum of 1 year customer service, administrative, or call center experience.
• Bilingual fluency Spanish/English preferred
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.