Job description

JOB DESCRIPTION

The description below is designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of team members assigned to this job classification.

The work of the Service Assistant includes: Performing a full range of customer service for the Lounge and keeping a clean and healthy environment for our customers. He or she is responsible for standard of service. The duties of a Customer Service Assistant include but are not limited to:

 Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner.

 Meeting customer and passenger needs through courteous customer service skills

 Monitoring number of alcoholic beverages served to passengers and alert management to potential problems.

 Performing daily inventory count.

 Maintaining a thorough knowledge of all required regulatory agency requirements.

 Performing cash and credit card sales transactions via POS system or cash register, including making change.

 Basic preparation/assembly of food offerings.

 Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes and/or pots and pans, disposing of trash, etc.

 Restocking food, beverages, snacks, coffee, cups, glasses, ice, etc.

SERVICE ASSISTANT

 Completing paperwork related to daily liquor usage / inventory / orders.

JOB REQUIREMENTS

Ability to successfully pass airport authority security background check. High school diploma or GED is preferred. Related background in customer service or restaurant/bar service. Must be at least 18 or 21 years of age as applicable by law. Must be able to handle multiple tasks and possess verbal communication skills necessary to communicate with customers, passengers, and co-workers. Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, speak and understand the English language.

ESSENTIAL JOB FUNCTIONS

Must be able to perform the following essential duties complying with company standards:

Ability to cooperate with peers, customers, and supervisors of diverse nature who may hold divergent views

Pass and maintain all necessary licenses and certifications including, but not limited to, local health department food handler certification

Must be able to stand during entire scheduled shift.

Ability to handle the stress of a fast-paced work shift up to ten (10) hours

Ability to read and interpret basic documents, and comply with all company policies and procedures

Ability to effectively present information in one-on-one and group settings to passengers, customers and other team members of the Company

Ability to add, subtract, multiply and divide using whole numbers

Ability to make change when making a cash transaction on Point-of-Sale machine

Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk

Must be able to lift 40 pounds, 40 inches high without the aid of another person

SERVICE ASSISTANT

Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart

Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment

Ability to follow all lawful safety, health and liquor rules and regulations

Personal appearance and grooming that will present a favorable corporate and customer image

Must be able to pass and obtain security background check and clearance to work in airport environment

Report to work on a regular and timely basis

Job Type: Full-time

Pay: $16.00 - $17.56 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location

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