Job description

Harvey Waste And Recycling, a Waste Connections Company, is looking for a high energy CCall Center Representative to join the team in New Bedford, MA. Previous call center or waste experience a huge plus!

The schedule for this position is Monday-Friday from 8:30 AM-5:00 PM.

As a member of our Customer Service team, you will feel like you’re a part of something bigger than yourself. Our team works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities? If the answer is yes, then you’re who were looking for!

CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.

INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

We offer excellent benefits including: medical, dental, vision, pharmacy coverage, dependent care and health care flexible spending accounts, long term & short term disability, life insurance, an employee assistance program, paid time-off, sick time-off, 401K retirement plan, and an employee share purchase program.

Plus unlimited opportunities to "Connect with Your Future".

DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Interact with new or existing customers over the phone, and record information in the computer for customer service billing or product information.
• Chat with customers by phone to activate, discontinue, or change services.
• Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
• Deliver services to customers in a manner that promotes goodwill.
• Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
• Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone.
• Engage or assist with sales for new or additional services.
• Prorate customer accounts based on account service changes.
• Assist in other areas as needed

MINIMUM JOB REQUIREMENTS:

• Ability to read, write, comprehend and communicate in English.
• High school diploma or equivalent preferred.
• 2 years of customer service or call center experience preferred.
• Fast and accurate typing, in addition to 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
• General math skills required.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran).

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• call center: 2 years (Required)

Work Location: One location

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