Manage and monitor general customer orders and inquiries and ensuring compliance with all agreed company policies. To ensure that the needs of Specialty Logistics customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization.

YOUR ROLE

To work collaboratively with Operations and Sales Management to ensure maximum client satisfaction. *Positions Budgeted to pay $30.00 per hour

YOUR RESPONSIBILITIES

• 
  Develop and maintain relationships with clients
• Provide shipment-specific processing and timely communication of order updates
• Escalate all client issues to the management team as required.
• Ensure accuracy of shipment documentation, routing and compliance with all government regulations and Specialty Logistics Standard Operating Procedures.
• Identify and implement strategies to improve quality of service and productivity
• Good working knowledge of all Quick Enterprise Systems (QuickTrac,
  particularly:

• All QuickTrack CS-related functions
• Specialty Logistics email program to include client email / contact group information updates.

• Assist Sales as required or directed by Specialty Logistics local management team
• To undertake any other reasonable duties / responsibilities at the request of the management team
• Ensure compliance with company policies and procedures
• Understand and embrace the company mission by providing the highest
  quality global transportation and logistics services for our customers
• Ensure compliance with all required training certifications

YOUR SKILLS AND EXPERIENCES

• 
  Reliability and Dependability (primary)
• Computer proficiency (MS Office or related programs essential)
• Ability to learn and retain Quick Specialty Logistics operational system information
• Excellent time management skills
• Ability to work successfully under pressure
• Decision-making ability
• Flexibility- must be able to work off hour schedules (ie, other than 9-5 Mon to Fri) as well as some holidays when requested.
• Problem analysis and problem-solving
• Teamwork skills and strong self-motivation ability
• Good numeric / financial ability
• Outgoing personality with excellent communication skills
• Planning and organizing
• Self-motivated with demonstrated initiative
• Excellent understanding of world geography and commerce

Desirable experience (preferred but not required):

• Air Courier or Freight Industry background preferred
• Client interaction and problem solving skills
• Background in health care or Biopharmaceutical industry
• Customer Service in related industries.

Import / Export / Warehouse & Transport

Qualifications:

• Preferred – Associate Degree or higher, or minimum of 2 years of Desirable experience
• IT / Computer literacy qualifications
• Must demonstrate excellent written and oral English skills
• Fluency in second language desirable but not required.

GOOD REASON TO JOIN

Quick offers competitive wages, health benefits, retirement benefits and numerous other supplemental insurances including company paid Life and Disability insurance. As part of the Kuehne + Nagel group of companies, joining our organization brings a wealth of opportunities to grow and expand your career.

CONTACT
Quick Group Human Resources
helpwanted@qintl.com

Quick International Courier
QuickSTAT
Quick Specialty Logistics
Sterling Global Aviation Logistics
A Kuehne+Nagel Company

Since 1981, Quick Specialty Logistics has been fulfilling the impossible requests so common in the world of technology, high tech and manufacturing. With a global team of project management experts, Quick’s end-to-end logistics provide closed-loop, fast and secure solutions and around-the-clock access to regulatory consultation and support.