Job description
Our client is one of the nations leading electronics manufacturers. Their focus is creating buttons levers and switches that are used across various industries. They have a small team of 35 employees located on the Fairfield, New Haven county line. They offer competitive pay, great benefits, and an excellent work environment. They are seeking a
Customer Service Associate to join their team and assist in handling inbound customer service calls and emails from customers, distributors, and manufacturing representatives.
Selling Points:
Qualifications:
Pay:
$18.00 - $24.00
Schedule:
M-F 8:00 - 5:00
Selling Points:
- Growing company with an excellent reputation.
- Small firm (35 employees), excellent opportunity to learn and grow by taking on new challenges.
- 401K with a 4% match.
- Once perm, 2 weeks PTO with 3 personal days, and 9-11 paid holidays.
- Interact with customers in a professional and courteous manner.
- On a day to day basis handle roughly 10-15 inbound calls and 25-30 emails.
- Ensure customer purchase documents are saved and shared to the appropriate places.
- Communicate with other departments to ensure on time deliveries.
- Communicate with engineering or IT as needed to answer customer questions.
- Be able to effectively learn and refer to company brochure to assist in answering customer questions.
Qualifications:
- High School Diploma.
- 2+ years previous customer service experience.
- Electronic, mechanical, or engineering technical background is strongly desired.
- Microsoft office and other essential computer skills are needed.
- Oracle applications or other ERP software skills are desired.
Pay:
$18.00 - $24.00
Schedule:
M-F 8:00 - 5:00
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