Job description

This role is on-site at the Natick E-ZPass Center located at the Natick Service Plaza (on I-90 East).

Shift:

Monday - Friday, 7:45AM - 4:15PM

Summary:

Under the direction of the Customer Care Supervisor and a dotted line responsibility to the Satellite Office Associate Supervisor, the Satellite Office CSR is the primary customer interface for the E-ZPass MA and Pay-By-Plate MA program. This responsibility includes ensuring E-ZPass MA and Pay-By Plate MA customer accounts service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance.

• Provide exceptional customer service and handling of all customer issues.
• Process applications for walk-in customers.
• Cash out and prepare deposit at end of shift.
• Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests.
• Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
• Process special accounts including Resident (Tobin and Tunnel), Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
• Prepare reports to include daily Walk-In Report and audit work for accuracy.
• Assist in opening and closing the office as needed.
• Contact customers for additional account information.
• Meet MassDOT standards and deadlines.
• Perform other duties as directed by TransCore management and supervisory staff.
• Assist at other E-ZPass MA facilities
• Assist in manning live sign-ups.

Requirements:

• High School Diploma or Equivalent
• Proficient typing and computer skills
• Must pass a drug screen and background check
• Must be fully vaccinated against COVID-19

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Job Type: Full-time

Pay: $18.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Employees must be vaccinated against COVID-19

Ability to commute/relocate:

• Natick, MA 01760: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

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