The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

We seek an experienced Customer Service Representative for our Call Center. This is an excellent opportunity to become a member of the largest independent personal lines insurance agency in the Southeast. At AAA, we represent only carriers that are rated “B+” or higher by AM Best. Our financial strength and reputation for excellence comes from more than 100 years of providing high-quality products and services to our customers.

This position requires a self-motivated individual with excellent customer service skills. You will be responsible for processing endorsements, taking payments, resolving billing issues, coverage counseling and adhering to underwriting guidelines. You will respond to inbound calls from not only our policyholders but also from our AAA Insurance Agents.

What you will do:

The Auto Club Group is seeking prospective Customer Service Reps who can generate new sales, retain existing members and grow ACG’s overall book of business through our multiple product offerings. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members.

In this position, you will have the opportunity to:

• Provides a high-level of customer-focused sales in a high volume, fast paced call center environment
• Educates customers on insurance products and services recognizing cross-sales opportunities within the context of the customer interaction
• Accepts payments, applications and rewrites/reinstates policies and memberships
• Promotes insurance, membership and other ACG products and services to new and current members

With our powerful brand and the mentoring, we offer, you will find your position as a Customer Service Representative can lead to a rewarding career at our growing organization.

How you will benefit:

• Our Auto Club Group Customer Service Reps earn a competitive salary of $36,000 - $50,000 with a potential of earning bonuses and sales incentives Competitive Salary
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement
  
  

We’re looking for candidates who:

• Minimum of 6 months of customer-service experience in a fast-paced computer automated business environment.
• Preferred: 1-2 years of customer service, contact center and/or sales experience in an insurance environment or related industry.
• This position requires you to obtain a motor club licenses within 60 days of your hiring start date.

Successful representatives will possess effective communication skills, strong phone presence, ambition, motivation and drive!

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

• Long-term, sustainable, profitable growth
• AAA Membership growth and renewal
• Operational excellence
• Become the “flagship club” of the AAA Federation

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status