Landing Gear Technologies is an FAA Certified Repair Station specializing in the repair and overhaul of aircraft landing gears and components. We believe a company can only be as good as the employees that stand behind it, and in this constantly growing industry, we are always seeking talented and dedicated individuals to join our team.

Landing Gear Technologies offers a competitive range of employee benefits including Health, Dental, and Supplemental insurance, Company paid life insurance, Paid Major Holidays, Paid Vacation and Sick Days, and more.

LGT is currently looking to hire Customer Service Agents.

If you are interested in this position please come and apply to our office located at 3980 West 104th Street Suite 20 Hialeah Florida 33018

Customer Service Representative- Duties and Responsibilities:

• Open and maintain customer accounts by recording account information.
• Perform duties with consistent accuracy.
• Ensure that all customer requests and/or questions are answered in a timely manner.
• Ensure that any customer complaints are reviewed and resolved in a timely manner.
• Communicate and coordinate effectively with internal departments to provide our customers with the optimal results.
• Follow company processes accurately and efficiently.
• Contribute to Team effort by accomplishing related results as needed.
• Familiar with Quantum and TEAMS programs preferred but not necessary.
• Manage large amounts of incoming calls.
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotes.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Assist with placement of orders, refunds, or exchanges.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunction.
• Handle product recalls.
• Sell products and services, local, domestic and international.
• Travel may be required.
• Utilize computer technology to handle high call volumes.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.

Minimum Requirements:

• Customer Service experience in Aviation field 3 years (Preferred)
• Associates degree preferred but not required.
• Must have excellent organizational and time management skills.
• Must have strong verbal and communication skills.
• Computer savvy with excellent knowledge of MS Office.
• Ability to work well in a fast-paced environment with frequently changing dynamics.
• Ability to work independently and solve problems.
• Must be detail oriented and execute with a high level of accuracy.
• Ability to perform job functions with little or no supervision.
• Other duties and responsibilities may be assigned by the supervisor.

Job Type: Full-time