Do you want to be part of an organization on the cutting edge of technology?

We’re looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You’ll work alongside leading industry experts and take on challenging projects that bring tomorrow’s electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Position Overview

As a member of the Customer Experience team, you will be the face and voice of Mycronic, guaranteeing our customers have a great experience. This position serves as the customers primary contact and is responsible for ensuring the facilitation of the deliverables of sales orders and serving as point of contact for all parties involved, primarily the customer, to ensure the terms of the sales agreement are fulfilled; orders are delivered on time, and overall customer satisfaction.

Key Responsibilities

• Establish a trusted customer relationship that works to ensure the customers overall satisfaction with Mycronic and its products
• Operate as customers’ primary point of contact and advocate for all matters specific to assigned accounts
• Manage and respond to inquiries regarding customer orders in a prompt and professional manner. Systems, Spare Parts and Accessories
• Proactively provides customer pricing and delivery information, answering any questions that may arise and seeks out resources as necessary
• Monitor orders to ensure complete and successful experience
• Enter data into ERP (INFOR M3) including sales orders, RMAs, purchase orders and machine orders
• Coordinate all aspects of the delivery process including but not limited to the hiring of transport trucks and riggers, ensuring the availability of necessary equipment, and coordinating delivery schedules
• Proactively communicate with customers regarding Mycronic equipment and systems providing updates as available
• Proactively communicate with main office in Sweden for questions such as ordering and delivery
• Internal and External Global communications
• Electronically file all paperwork associated with the order; quotes, P.O.’s, shipping documentation, order confirmation.
• Serve as Customs/Import Coordinator by managing the following tasks:

• Handle and arrange the customs clearance in all USA ports
• Provide customer service to internal/external personnel
• Maintain import data and verified information for accuracy
• Monitor and resolves import issues
• Coordinate deliveries from airports to facilities
• Work with internal/external personnel on accuracy or equipment classifications

Experience and Qualifications

• Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Three (3) to five (5) years' customer service experience
• Knowledge of Excel, Outlook and Teams
• Ability to work with detail, and good organizational skills

Working Conditions/Physical & Mental Demands

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Standard office environment. Significant computer work should be expected.

A Culture of Collaboration & Personal Growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today’s standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It’s this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet – every day.

Click to learn more about Mycronic and what it’s like to work with us

https://www.mycronic.com/en/career/working-at-mycronic/

Equal Opportunity Employer

Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.