Summary:

We are looking for a driven individual with great customer service skills to join our team. Come be a part of a friendly team that provides exceptional customer service in a fun environment. The ideal candidate is energetic, has a passion for customer service, and enjoys working in a fast-paced environment. This is an excellent opportunity to begin a career with one of the largest and most respected car rental brands.

What you'll do:

• Welcome customers in a courteous and professional manner
• Effectively listen and identify customer needs so you can provide an exceptional experience for our customers
• Guide customers through the rental process using empathy, empowerment, and problem-solving skills
• Oversee and direct customers and shuttle crews to maintain efficient and safe traffic flow throughout our designated vehicle rental area
• Communicate with employees at all levels regarding vehicle inventory and upcoming vehicle needs
• Assists customers to expedite the conclusion of a positive rental experience by using a handheld computer/scanner
• Review vehicles for body damage, mileage, and fuel level
• Directs customers in completing accident/incident reports
• Maintains a positive and professional demeanor while listening and responding to all customer inquiries

Benefits:

• $17 - $19 per hour starting pay ($17 per hour + $2/hr. additional for weekend hours)
• Paid time off for eligible full- and part-time employees
• Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
• 401(k) retirement plan with generous company match
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
• Access to employee assistance program
• Free parking

Who are we?

Glad you asked! Midwestern Wheels, Inc. is a licensee of Avis Budget Group who is a leading provider of mobility options including Avis, Budget, and Budget Truck brands. With more than 60 years of experience and locations throughout Wisconsin, we are dedicated to exceeding our customer’s expectations and providing them with an exceptional experience. We have a loyal customer base because we truly care about our customers!

Our culture is truly unique! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. You are part of a team where you will be treated with respect in a collaborative work environment, provided with training and professional development, and recognized and rewarded for a job well done.

• Must be at least 18 years of age
• Valid driver’s license with good driving record
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management
• Must be able to perform data entry and computer entry tasks
• Capacity to learn extensive training material and apply daily on the job
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Must be physically able to assist our customers at our kiosk and in our parking lot, which will include standing/walking for extended periods of time.
• Ability to work flexible schedules which may include weekends, and holidays as scheduled