Customer Experience Manager - Projects

“A Great Place to Work.”

At Werner Electric Supply, you’ll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, we’re committed to you and improving our workplace. You’ll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.

Summary: Plan, direct, and coordinate the activities of designated projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and budget.

Candidate Requirements

• High School Diploma or Equivalent required. Bachelor’s Degree in related field preferred.
• 3+ years of related experience required (professional customer service, sales, or projects experience).
• Microsoft Office proficiency required.
• Strong written and oral communication skills with the ability to communicate effectively at all levels of an organization required.
• Previous managerial/proven leadership experience preferred.

Essential Duties and Responsibilities

• Develop and implement key strategies that support market differentiation and customer dependencies.
• Actively manage the service level of the Projects team.
• Identify, measure, and communicate key business drivers.
• Create, train, and maintain standard work.
• Build relationships with key stakeholders to maintain open communication.
• Hold regular meetings with other department leads to drive cooperation and collaboration between teams.
• Translate Voice of Customer efforts into actionable insights and operation improvements.
• Participate in key sales activities.
• Manage team development.
• Other related duties as assigned.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we’re a “Great Place to Work.”

Employee Benefits

• Medical and Dental Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Career Development & Leadership Training

Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.