Job description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join Conduents Customer Service Representative Team
Work In Office / On-Site In Concord, NH
No Weekends - Flexible work hours
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!
Interested in supporting Medicaid Providers in New Hampshire? Conduent has immediate openings. This is a great opportunity to learn about Medicaid Provider support and the medical eligibility and claims process!
About the Role
You will be supporting our client's customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.
As a Customer Experience Associate, you will be responsible for:
- Identifying customer needs, answering questions, or resolving problems
- Performing routine call center activities concerning business products and services
- Using the tools provided to guide you through customer conversations
- Providing customers with important information while communicating in a warm empathetic manner
- Gathering information to keep customer profiles and accounts up to date
- Providing exceptional customer service
Working for you
Here are a few good reasons in addition to competitive pay to work at Conduent:
- Paid Training
- Flexible work schedule with start times ranging between 8:00 AM to 8:30 AM
- Business casual dress code - Jeans (without rips, tear, frays) and sneakers (clean and in good condition) are completely welcome in our office.
- Career growth opportunities - Call center agents have ample opportunities to advance to other positions in the company
- Full Benefit Options day one
- 401K and matching
- Employee discount program
- Full-Time employees are eligible for Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs
Requirements
To be successful in this role you will:
- Be at least 18 years of age with a high school diploma or an equivalent level of education
- Be able to successfully pass a pre-employment screening and drug test
- Have prior clerical/ customer service work experience
- Have an ability to communicate clearly and professionally with co-workers, clients, and providers
- Have attention to detail, grammar, and spelling accuracy skill set
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent,
we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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