Paraco seeks a part-time Customer Experience Agent for this fully remote role! Agents may be eligible for rewards, where applicable, such as performance incentives, commissions, voluntary time off, team events, and/or professional development opportunities!

Position Summary:

Our Customer Experience Agents are brand ambassadors that represent Paraco in providing memorable, positive and engaging customer support to our residential and business clients. As an integral member of the Paraco family, this position is responsible for providing first class assistance to current and prospective customers. In this role, you will build genuine connections with Paraco customers by listening, anticipating needs and offering innovative solutions. We’re looking for someone who will deliver a great customer experience and ensure effective resolution of customer’s needs and concerns.

Key responsibilities and essential job functions will include, but are not be limited to:

• Handling incoming calls in a pleasant and understanding fashion, focused on achieving customer satisfaction.
• Using effective listening skills to address and to resolve customer issues.
• Addressing customer concerns in a calm and professional manner while ensuring their requests/questions are handled appropriately and in a timely fashion.
• Analyzing incoming calls and offering proactive solutions based on information provided and follow-up when necessary.
• Working in a team-based environment and engaging proactively with both clients and employees throughout the organization.

Desired skills and experience:

• At least one year of related customer service or customer interaction experience and/or training.
• High school diploma or general education (GED).
• Contact Center Experience desired but not required.
• Ability to communicate clearly and professionally.
• Maintain a strong work ethic and desire to excel. Punctuality and dependability a must.
• Capable of understanding documents such as instructional and procedural manuals.
• Solid computer skills, working in MS Office and various systems:
• Scheduled workdays may include weekend hours. Overtime may be offered dependent on call volumes.
• Bilingual speaking proficiency is a plus but not required.

We seek a full time Customer Experience Agent for this remote position! Work from home is currently available within our Northeast footprint! Additionally, agents may be eligible for rewards, where applicable, such as performance incentives, commissions, voluntary time off, and/or professional development opportunities!